Full course description
Convey impactful messages, even when you are not in charge
As a busy professional, you may have many roles: office manager, service provider, project or technical specialist, meeting planner and efficiency expert. As a result you might spend much of your time interacting with others you do not have authority over—your boss, senior leaders, peers, customers, vendors and members of the public.
This program provides best practices for communicating verbally or in writing when you have limited authority over your audience. Learn techniques for creating and conveying both routine and sensitive messages virtually or in person. Deliver messages with assertiveness and tact, especially in high-stress situations. Become more agile in your communication choices. Use communication to promote understanding and respect. Enhance your power to engage people at all levels with confidence, credibility and impact, despite your lack of authority.