Full course description
Building Self-Awareness
- Leveraging your strengths and improving weaknesses
- Accepting and responding to feedback from others
- Developing a commitment to honest self-discovery regarding your impact on those around us
- Pledging to display your personal core values
Emotional Self-Regulation
- Humility and mindfulness
- Curbing emotional and verbal impulses in challenging situations
- Leveraging evidence-based preventions and interventions to remain calm and professional under stress
The Communication Process
- Understanding individual communication differences
- Choosing the appropriate communication channel
- Crafting content to match the receiver
Motivating Yourself and Others
- What makes people tick, and how to get the best out of them
- Developing and exhibiting the types of power that elicit commitment
Giving and Receiving Effective Feedback
- The characteristics and building blocks of feedback
- Tips for delivering the message so it lands well
Developing and Communicating Empathy
- Putting best practices into action
- Discerning between a true empathy moment and other workplace scenarios