Course

Communication and Emotional Intelligence for Managers Aug 2025

Started Aug 8, 2025

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Full course description

Building Self-Awareness

  • Leveraging your strengths and improving weaknesses
  • Accepting and responding to feedback from others
  • Developing a commitment to honest self-discovery regarding your impact on those around us
  • Pledging to display your personal core values

Emotional Self-Regulation

  • Humility and mindfulness
  • Curbing emotional and verbal impulses in challenging situations
  • Leveraging evidence-based preventions and interventions to remain calm and professional under stress

The Communication Process

  • Understanding individual communication differences
  • Choosing the appropriate communication channel
  • Crafting content to match the receiver

Motivating Yourself and Others

  • What makes people tick, and how to get the best out of them
  • Developing and exhibiting the types of power that elicit commitment

Giving and Receiving Effective Feedback

  • The characteristics and building blocks of feedback
  • Tips for delivering the message so it lands well

Developing and Communicating Empathy 

  • Putting best practices into action
  • Discerning between a true empathy moment and other workplace scenarios

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