Full program description
Behaviours of a Great Coach
- What makes for a good vs. an ineffective coach?
- Making the case for coaching: benefits and opportunities
The Four Levels of Listening
- The nature and experience of listening at each level
- Small group listening practice
Understanding Personality Differences
- Developing self and situational awareness to appreciate other perspectives
- Adapting your approach to suit the needs of different individuals
Asking Questions: Best Practices
- Open vs. closed questioning and when to use each
- Questioning for facts vs. questioning for feelings
- Using reflecting and summarizing to lead into questions
- Small group questioning practice
Giving and Receiving Feedback
- Feedback mindsets: criticism, or a gift?
- A feedback model for observation/effect/suggestion
- Small group practice in giving and receiving feedback